FAQs
1. Do you dropship your products from China?
No, we don't. At The Original Galaxy Lamp, we're proud to be a family-owned and operated business based in the USA. All our products are shipped directly from the USA, ensuring top-notch quality and the fastest delivery times. You're not only receiving a unique piece of the universe but also supporting a local family business.
2. How long will it take to get my order?
Your celestial journey begins quickly! Typically, orders within the USA take 2-3 business days to arrive after being shipped. Processing time can take 1-2 business days, but most orders are shipped same day.
3. Are your lamps safe for children?
Absolutely! Safety is a priority for our family business. Our lamps are designed to be cool to the touch, durable, and free from any harmful chemicals. They are perfect for explorers of all ages.
4. How do I care for my galaxy lamp?
Caring for your lamp is a breeze. Use a soft cloth to gently wipe any dust. Ensure it is not exposed to excessive moisture. For detailed instructions, please refer to the user manual that comes with each lamp.
5. What is the return and refund policy?
Customer satisfaction shines bright in our universe. If you're not 100% satisfied with your purchase, you can return the product within 30 days and we'll provide a full refund. However, please make sure to check our detailed return and refund policy at theoriginalgalaxylamp.com/pages/policies.
6. Can I customize the color and brightness of my lamp?
Indeed, you can! Our intuitive app allows you to personalize your celestial experience. Adjust colors, set the mood, or schedule starry nights all with the tap of a button.
7. Are there any discounts for bulk purchases?
Reach for the stars with savings! Yes, we do offer discounts for bulk purchases. Please contact our customer service team for details at theoriginalgalaxylamp@gmail.com.
8. What materials are your lamps made from?
Quality and sustainability are core to us. Our lamps are crafted from eco-friendly and high-quality materials, ensuring longevity and a minimal environmental impact.
9. How can I contact customer support?
We're here to assist on your cosmic journey. Reach out to us at theoriginalgalaxylamp@gmail.com or visit our Contact Us page at the top of the screen for more ways to get in touch.